All Nippon Airways Advisory – Special Procedures for Flights and Tickets due to COVID-19

Update No. 20 as of 26 NOV 2020 3:30 PM

 

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe and secure environment for its customers, flight/cabin crew and other employees. Learn more about it here.

 

 

A. Temporary Changes to Flight Schedule
In light of reduced passenger demand due to the spread of COVID-19, some Japan domestic and international routes have been temporarily suspended / reduced.
For the list of affected flights as of November 26, 2020, please visit the following pages:

 

 

B. Special Handling of Air Tickets – Rebooking
Tickets may be rebooked without fee for the following:
a) Passengers whose flights have been suspended / reduced as above (see: A)
OR
b) Passengers who have confirmed reservations on ANA flights (both ANA-operated and ANA-marketed codeshare flights) and who meet the eligibility conditions below.
Eligibility:
Passengers holding 205 tickets for itineraries to / from / via Japan on ANA flights (both ANA-operated and ANA-marketed codeshare flights):
  • Totally unused or partially used tickets
  • Must be issued in the Philippines
  • Date of Ticket Issuance – on / before November 26, 2020
  • Date of Original Departure – until February 28, 2021

 

 

C. Special Handling of Air Tickets – Refund
Tickets may be refunded without penalty for the following:
a) Passengers whose flights have been suspended / reduced as above (see: A)
OR
b) Passengers who have confirmed reservations on ANA flights (both ANA-operated and ANA-marketed codeshare flights) and who meet the conditions for voluntary refund* detailed below.
Eligibility:
Passengers holding 205 tickets
*Conditions for Voluntary Refund:
For itinerary from / to / via / within Japan
  • Date of Ticket Issuance – on / before November 26, 2020
  • Date of Original Departure – From February 26***, 2020 to February 28, 2021
*** Exceptions for itineraries to/from China (including Hong Kong and Macau)
For itinerary from / to WUH
  • Date of Original Departure – From January 21, 2020
For itinerary from / to airports in mainland China other than WUH
  • Date of Original Departure – From January 24, 2020
For itinerary from / to HKG/MFM
  • Date of Original Departure – From January 30, 2020
ANA MANILA SALES TEAM